Refund policy

If you request cancellation before campaign setup or advertising spend begins, contact support promptly with your order reference. A refund may be issued after deducting any non-recoverable payment processing charge where applicable.

If we determine that the submitted video cannot be promoted under applicable advertising policies and no campaign spend has begun, we will offer a reasonable opportunity to provide another eligible video or request a refund.

Once advertising spend has started, the amount already spent or committed to the campaign is not refundable. Any eligible unspent balance may be considered after campaign reconciliation.

A difference between a plan target and actual advertising results does not by itself guarantee a refund because performance varies with content, audience and auction conditions.

Use the support channel provided with your order and include your payment or order reference. Refund reviews are handled against campaign status and payment records. Approved refunds are returned through the original payment method according to the payment provider’s processing timeline.